Privacy Notice

Who we are

Kraal Code is operated by Chwezi Core Systems. We provide cloud-based enterprise resource planning software to organisations across East and Central Africa.

Information we collect

When you use our website or contact us, we collect:

• Contact information: name, email address, organisation, country, and role — provided through our contact form
• Usage data: pages visited, time spent, and referral source — collected through privacy-respecting analytics (when implemented)
• Technical data: browser type, device type, and IP address — collected automatically for security and performance

We do not collect sensitive personal data (financial, health, biometric) through our public website.

How we use your information

• Respond to your enquiry and provide information about Kraal Code
• Schedule and deliver product demonstrations
• Improve our website and services
• Send product updates (only if you opt in)

Legal basis for processing

We process your data based on:

• Consent: when you submit the contact form or opt in to marketing
• Legitimate interest: to respond to your enquiry and improve our services

Data retention

Contact form submissions are retained for 24 months from the last interaction. You may request deletion at any time.

Your rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

Data security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS) and access controls. For details on our platform security, see our Security & Privacy page.

Contact

For privacy enquiries, contact us at info@kraalcode.com.

This notice applies to the kraalcode.com website. For information about how Kraal Code processes data on behalf of subscribing organisations (as a data processor), please refer to your organisation's data processing agreement.